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Unified Communications

“The problem for most organizations, is that there’s more to communication in the current landscape than just voice calls … Combine the need for an ever-evolving communication stack with the demand to manage conversations through call-queuing, routing, and hold features, and it’s easy to see why UC is so essential.”
– UC Today

CLOUD-BASED COMMUNICATIONS & COLLABORATION

Get unified communications solutions that keep you ahead of the competition with support from WireSpeed Communications. Unified Communications as a Service (UCaaS) delivers instant connectivity through the cloud to improve communications and collaboration. The features, benefits, and performance redundancies that are inherent in UCaaS provide reliable, secure tools that enable your on-site and remote teams to work better, collaborate faster, and perform smarter.

TRADITIONAL PHONE SYSTEMS

As one of the only authorized NEC dealers on the Eastern Shore, we’re able to provide voice solutions for businesses and offices of any size. We can provide all of the basic and traditional services as well as advanced multi-site features and networking options for larger businesses with the need to communicate between and connect multiple locations. With our expertise in computer and IP networking, we’re able to provide Voice-Over-IP services on our traditional PBX systems as well as our fully hosted IP phone offerings.

HOSTED PBX


Cloud hosted telephone systems replace that “box on the wall” with a network of geo-redundant servers across the internet. This allows your office to place and receive phone calls using your existing internet connection rather than traditional phone lines, which are often more expensive to own and maintain.

Hosted Call Center

  • Carrier-class call center service 
  • An all-in-one virtual call center suite that includes:
    • ACD with call queuing 
    • Recording 
    • Administrative tools 
    • Queue analytics
    • Extensive integration capabilities 
  • Key Features
    • Customized call queue routing and thresholds
    • Queuing and ring status
    • Comprehensive agent customization
    • Agent and supervisor roles
    • Audio monitoring (listen, whisper, and barge)
    • Call recording at device, user, and queue levels
    • Call-back option
    • Agent announcement
    • Graphs, statistics, and trend analysis
    • Scheduled reports

Enhanced Faxing

Virtual faxing (or cloud faxing) is an excellent way to replace analog fax machines with quick and effective fax servers. Improve success with an innovative online method for sending and receiving electronic transmissions

  • Eliminate VoIP faxing issues with email- or cloud-based fax servers or store-and-forward
  • Support for faxing via analog, email, and web
  • Email notification of successful fax delivery 
  • HIPAA Compliant Faxing for Medical Practices

SIP Trunking

Replace traditional copper phone lines with WireSpeed SIP Trunks to modernize your on premise phone system.

Scalable to your needs, can fit any size business or phone system.

Flexible routing to adapt to changes in daily operations and phone system changes.

Voice API

  • Innovative, integrated telephony, and UC services
  • Control call flow, media handling, and business logic 
  • Integration with CRM and common billing systems 
  • Easy-to-build applications

VOICEMAIL TRANSCRIPTION

Voicemail transcription will transcribe the audio from a Voicemail file and transcribe the message into written words. Please keep in mind these transcriptions are not always completely accurate. There are noise factors that can cause inaccuracies in the transcription process, such as background noise or even various spoken dialects and accents

AUTOMATED RESPONSE

Save time in your business text operations with SMS Autoresponder. Select keywords to give your customers quick information on business hours, website links, and address information. Can function with your main business number, or any number of custom configurations per your request.

Business SMS/MMS

  • Send and receive messages and images to and from extensions, local, or long-distance numbers 
  • Message colleagues, clients, and departments with a business identity—even from personal devices 
  • Reply to an incoming message from a mobile app, desktop app, or by email 
  • Text seamlessly across devices, including smartphones, tablets, and computers 
  • Collaborate more effectively by communicating in a single text thread 
  • Broadcast capability, appointment reminder platform, and drip campaign
  • Link to ReachUC marketing PDF

Enhanced Features & Compliance

  • Phone numbers
    • North American DID acquisition 
    • Partial number searches
    • Purchase toll-free numbers
  • E911 (Kari’s Law and Ray Baum support) 
  • Spam prevention and STIR/SHAKEN
  • Custom call routing 
  • 10DLC SMS
  • Rapid activation, provisioning and deployment